Pet Pro Question Bank

As a Pet Pro, you know the importance of valuable sales conversations on your floor. The Pet Pro Question Bank gives your team more than 45 different questions to incorporate into their sales discussions. From building rapport with the customer to discussing prescription pet food, your team will have a variety of questions to choose from to increase your sales, learn more information about the customer to serve them better and never ask the same question twice!

In order for us to best serve our customer, we need to have meaningful conversations. Oftentimes, customers come in thinking they know what they want from us, but they may not know what they need. It's our job as experts to uncover all of their needs and ensure they make the perfect purchase with us so they tell their friends about us and always want to come back to shop with us.

The Pet Pro Question Bank includes questions around building rapport, transitioning the conversation into sales mode, a variety of nutrition questions to ensure your team is discussing food with the customer, questions around prescription food for customers who think they can only serve food from the vet, simple add-on questions for "self-servers", the customers who think they don't need help!

In our store, our Pet Pro Question Bank is hung where only our team can see it and can refer to it each day. I usually challenge my staff to pick one or two questions for the week to work into their conversations and see what differences they see in the customer interaction. The idea is not to use every question in this bank with each customer, but to have the bank to draw from when you notice add-ons are down, conversations aren't as engaging as they should be or you have new folks who have never sold by serving.

The nutrition questions are broken into three categories:

Educational Opportunity - used to obtain information from the customer in an effort to educate them on proper nutrition

Understanding - used to get a better understanding of the customer's desires, situation and expectations

Potential Add-On - used to understand if something would benefit the customer and ensure they make the perfect purchase with you by not missing something they need

If you're looking for ways to help your team have meaningful conversations with your customers, the Pet Pro Question Bank is a tool worth having!

What's Included:

• Seven printable pages of meaningful questions your team can reference to ensure they're having effective sales conversations with your customer